Maximum Casino - The player struggles to withdraw.

Won 61,000 took me ages to get verified and then told am under investigation for my play

Hello Peter,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Maximum Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal in the casino? How long exactly is the withdrawal pending? Is your account already verified and if yes, since when exactly? Did you use any bonus to accumulate your winnings?

When was the last time the casino responded to you and what was it about?

Please note that we recommend to wait at least 14 days after finishing the verification to receive the first ever payout from the casino.

Looking forward to your answer.

Regards,

Nick

All verified

first withdrawal and they keep saying its being looked at and under investigation for play. 6 days since my request and they keep telling me longer

Hello Peter,

As I mentioned above, be sure to give it the 14 day time limit as it is the first ever withdrawal request. I will set back the timer on you for the next 7 day so please let us know in case there would be any update regarding the payment.

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Dear Peter,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.

The complaint will be now rejected for the above mentioned reason.