Maximum Casino - Player's withdrawals are being rejected.

First withdrew 29th March - rejected due to " Technical issues " withdrew attempted again and Rejected. 3 more attempts to withdraw all rejected again all down to Technical issues. Chat agents no help just telling me I have to wait. 14 days later still being told I have to wait and transfer will happen shortly - this seems to be their only answer. I’ve called my bank and they confirm no attempts have been made to them to transfer these funds.

Dear Ryan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify whether you have made any successful withdrawals before? Also, do I understand correctly based on your cashier history that your last withdrawal request from the 8th of April has not yet been rejected?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

basically I won €1166 I have successfully managed to withdraw €666 to the card I deposited with. ( these processed almost immediately after the withdrawal was approved and money back on my card )

The last €500 tho I’ve tried to withdraw 5 times since 29th March and it’s keeps failing due to " Technical errors ". I’ve spoken to online chat many many times and all I’m told is they have escalated it and the payment will be with me shortly. I’ve been told this for 14 days and the withdrawal eventually fails. I’ve been emailing my account assistant daily and get no help as she says she can’t see any information as to why withdrawals fail and says she’s escalated it to her manager. Just 14 days of waiting and the withdrawals always failing isn’t acceptable. Copies of emails exchanged between me and account assistant and some screen shots of online chat sent to your email

Thank you for your reply, Ryan. Since your withdrawal is still pending, I would recommend that we wait for one more week. If there is no development within the next 7 days, or if your withdrawal is canceled again, we will intervene. I will leave this complaint opened, so please, keep us updated in the meantime.

It’s was returned to me yesterday rejected with technical difficulties, so I took their advice and tried to withdraw to a different card - Rejected again this morning

Thank you very much Ryan for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Ryan,

I looked at your complaint and will do my best to help you. I would like to invite Maximum Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Maximum Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.