The player from the UK requested a withdrawal, but it's been pending since. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Maximal Wins Casino - Player's withdrawal has been delayed.
Black points: 132
Amount: €1,320
Maximal Wins Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Two weeks waiting still showing awaiting no progress.emails and chat no help
Have not received a confirmation email for my withdrawal checked email and spam nil received.asked for this no action
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Public
2 years ago
Dear ekhbee,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have made any successful withdrawals before? Would you be so kind and confirm that you passed the KYC verification?
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
I have passed KYC verification no other notification despite repeated attempts to get email response
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2 years ago
Dear ekhbee,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
