The player from Austria requested a withdrawal almost a month ago, but the transaction hasn’t been processed yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Maximal Wins Casino - Player’s withdrawal has been delayed.
Black points: 84
Amount: €700
Maximal Wins Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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Public
2 years ago
Translation
I requested a payout on 02.01 so far no reaction from the casino
with a chat request it was then 7-21 working days
Automatic translation:
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2 years ago
Dear Darko,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please indicate whether you passed the KYC verification? Have you made any successful withdrawals before?
Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or you can post it here).
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Hello yes my account is verified
I have asked the casino several times via chat to release my winnings, but to no avail
you will only reply with how they will forward it etc
nothing has happened until today
Kind regards, Darko C***
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Dear Darko,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
