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Dear Samu88,

Thank you very much for submitting your complaint through our website. I want to inform you that we cannot make a case solely based on what you are describing. Could you please provide more information about your problem?

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Dear Samu88,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.