MaxBet Casino - Player experiencing persistent software errors during wins.

Regardless of the game, as long as you aren't winning bets, the game runs smoothly. However, when you start winning at slot games, a software error appears and you're logged out. This has been happening to me and my friends persistently over the past year, whether we play from an Android device or a laptop - the problem remains the same. It's clearly a deliberate action on the part of the casino... I would rate MaxBet Serbia a big zero out of ten...

Hello srdjanstojanovicbgd,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MaxBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you suffer any kind of loss due this technical issue? Do you experience it with any game or only with a specific one? When was the last time you spoke to the casino and what was it about?

Please note that unless there is any kind of loss there isn't really much we would be able to do as the casino still acts according to their terms and the issue may be caused by multiple factors like connection, country of residence, server stability, game provider i.e.

Looking forward to your answer.

Regards,

Nick

Dear srdjanstojanovicbgd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.