The player from California was owed $350 and had not received a response from customer support for over 8 weeks, despite multiple contact attempts. We requested additional information from the player to understand the situation better. After extending the response time by 7 days, no reply was received from the player. Consequently, the complaint was rejected due to lack of response.
Max Vegas Casino - Player’s winnings have been delayed.
Amount: $350
Max Vegas Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Max Vegas Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Owen me 350 and customer.support did not respond for over 8 weeks and I tried to contact several times through multiple avenues. Now casino is non existent and I feel robbed.
Public
Public
6 months ago
Dear danielmenzie,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify how the casino owes you these funds? Did you have a pending withdrawal?
- Did you accumulate your winnings with or without an active bonus?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
