Mason Slots Casino - Player’s struggling to withdraw his winnings.

Tried in batches, probably 20 times

To make withdrawals in different amounts but

Was just denied ..

Which fault it is is a bit unclear when the shit company TRUSTLY is involved ..

No so j *** a disappointed when you have

Little flow, WARNING

Do not play mason slot, you will be blown away ...

Dear Conny,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thanks for your reply petronella ..

I got money faster

Than the flash but do not reach 20

Attempt,?? Still, I changed account

Also, so I felt blown away and cheated

And so I lost it all

About 2300 euros very fast and will neither play nor recommend anyone else to do so on that site ..

Regards Conny

I'm sorry to hear that you have played your winnings. I’m afraid, there is not much we can do for you now. Please understand, player is the only one responsible for their account, active balance, and all the placed bets. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

Dear Conny,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help. 

We rejected this complaint as the funds have been played before we could intervene.