HomeComplaintsManga Casino - The player's withdrawal is delayed.

Manga Casino - The player's withdrawal is delayed.

Amount: €2,300

Manga Casino
Safety Index:High
Submitted: 20 Apr 2023 | Case closed : 07 Aug 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's withdrawal is delayed for unknown reason. After the reopen, the player has given no response.

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1 year ago
Translation

they say they see the error and I have to wait 2 days then they don't hear from me. Then I chat with them and they say wait 2 days the whole time have been waiting 2 weeks now!!!

Automatic translation:
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1 year ago

Hello rythm811,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Manga Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

The account is verified and I have not used any bonus!

Automatic translation:
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1 year ago

file

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1 year ago

filefile

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1 year ago

Thank you rythm811 for all the information provided so far. I will now forward your complaint to my colleague Pavel (pavel.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

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1 year ago

🙏 thx

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1 year ago

Hello, Rythm811 !

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

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1 year ago

Yes that would be great the last they said is to get me proof of the withdrawal so i can show my bank, but i didnt get any proof yet !!!!

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1 year ago

its 27 days since i made the withdrawal!!!! 🫣

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1 year ago

Can u get the casino to join in ?

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1 year ago

Rythm811, we have contacted the casino and, as far as we know, the issue has been passed to the relevant person in their organization. I hope that we will receive a response from them as soon as it is possible.

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1 year ago

Ok great im still waiting for them to send proof for sending the withdrawal!!!!


regards/Andreas

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1 year ago

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1 year ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

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1 year ago

filefile

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1 year ago

Rythm811, we are forced to close this complaint as unresolved, unless you have received your funds. Could you, please, let us know if the withdrawal has been successful?

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1 year ago

They have give me pdf documents for me to show my bank with not complete information 🙄🙄🙄🙄i have not recieved the withdrawal yet!

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1 year ago

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (info@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (pavel.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Pavel K

Casino Guru Team

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1 year ago

We have decided to reopen this complaint, as we had received the information from the casino that the case could be resolved. It is claimed that there have been issues with payment providers which are now resolved.

Rythm811, please, let us know if you have finally received your funds!

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1 year ago

Dear rythm811,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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