HomeComplaintsManeki Casino - Player’s withdrawal is delayed.

Maneki Casino - Player’s withdrawal is delayed.

Amount: €600

Maneki Casino
Safety Index:High
Submitted: 06 Nov 2019 | Case closed : 29 Nov 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player managed to win about €600 and requested a withdrawal. The player finds the withdrawal process too time-consuming. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

Put in 150 euros. Played up to 600 euros. Chose to take out. This was on 2/11. Contact chat saying that the maximum withdrawal time is 48 hours. today 6/11 I still have money. Blame on handling etc. Aren't the first one having problems with them either.

Automatic translation:
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4 years ago

Dear Kristian,

Thank you for contacting Casino Guru and letting us help you with your issue. It’s quite usual for withdrawals to take couple days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. This is why we advise players to be patient. Have you made a withdrawal in this casino before?

Best regards,

Peter

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4 years ago

Dear Kristian,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Best regards,

Peter

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4 years ago

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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