The player managed to win about €600 and requested a withdrawal. The player finds the withdrawal process too time-consuming. We rejected the complaint because the player didn't respond to our messages and questions.
Maneki Casino - Player’s withdrawal is delayed.
Amount: €600
Maneki Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Put in 150 euros. Played up to 600 euros. Chose to take out. This was on 2/11. Contact chat saying that the maximum withdrawal time is 48 hours. today 6/11 I still have money. Blame on handling etc. Aren't the first one having problems with them either.
Automatic translation:
Public
Public
4 years ago
Dear Kristian,
Thank you for contacting Casino Guru and letting us help you with your issue. It’s quite usual for withdrawals to take couple days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. This is why we advise players to be patient. Have you made a withdrawal in this casino before?
Best regards,
Peter
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