The player from Ireland has been blocked without further explanation. The complaint was rejected because the player didn't respond to our messages and questions.
Dear SEAN0009,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you elaborate and describe what happened in more detail? Do I understand correctly that your deposit is being held by the casino?
Have you received any explanation from the casino regarding this situation?
Looking forward to hearing from you.
Best regards,
Kristina