The player from United Kingdom has requested his withdrawal two weeks ago. It has been pending since. Player’s complaint has been resolved successfully.
Been waiting over 2 weeks have had a withdrawal paid to me bye them before passes all security phone I'd and online I'd but still no withdrawal
Dear Anthony,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for and if this has been your first withdrawal request in this casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. However, I hope we will be able to help you to receive your winnings as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dear Anthony,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
My withdrawral was paid today and all sorted thanks very much its lovely to have you guys help thanks again cheers
Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Anthony for your confirmation and kind words. Please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.