MajestySlots Casino - Player’s deposit has never been credited to his account.

I made 3 deposits of £22.77 each on 11th November. The deposits never made it into my casino account but have been taken from my bank account and are showing as going to Skin Ops. I notified Majesty Slots of this immediately and asked them to close my account and ensure the funds were returned to me urgently. Majesty Slots confirmed the deposits were missing and would be returned but following almost daily contact with them they have not returned my money and are basically fobbing me off with the feeble excuse that they are looking into it. This is just not acceptable as they have basically stolen money from me. As a casino it should be absolutely no issue at all to process a sum of £68.31 promptly. I am utterly frustrated that nearly a month later they have made no effort to rectify this matter and require an immediate resolution. I have attached an email from them on 15th November requesting a bank statement and their assurance this would then be sorted out asap. I duly sent the bank statement on the 15th November and have evidence I did so. I note now that they are a blacklisted operator and request your assistance in rectifying this matter.

Dear Flippy48,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear Flippy48,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.