HomeComplaintsMajestic Slots Club Casino - Player's withdrawal request has been delayed.

Majestic Slots Club Casino - Player's withdrawal request has been delayed.

Amount: A$144

Majestic Slots Club Casino
Safety Index:Low
Submitted: 15 Nov 2024 | Case closed : 30 Nov 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 weeks ago

The player from Australia faced issues with Majestic Club Casino regarding a withdrawal request that had not been processed for over two months. Despite previous communication citing banking system problems, the casino stopped responding to her inquiries. The Complaints Team attempted to gather more information, but the player did not respond to requests for clarification. As a result, the complaint was rejected due to a lack of information needed for further investigation.

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1 month ago

Majestic club casino will not pay me my withdrawal request. I have been playing this casino for about 6 months and always lost my money only mad half a dozen small deposits but when I finally got a small win and submitted a withdrawal request it said it was going through and it never showed up in my account so I asked them about it and they said they had a problem with there banking system and they were looking into it. That’s over 2 months ago and now they just don’t bother answering me. Scam casino don’t play with them. Or if you do don’t expect to get paid anytime soon.

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1 month ago

Hello qds8mzgt4w,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Majestic Slots Club Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • Did you accumulate your winnings with real money or did you use a bonus?
  • When was the last time you spoke to the casino and what was it about?Looking forward to your answer.

Regards,

Nick

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4 weeks ago

Dear qds8mzgt4w,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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