Dear abidnext123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you made a deposit but it has not been credited to your casino account? If that is the case, the only thing I would recommend is contacting your payment provider. They need to investigate the lost transaction, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
Dear abidnext123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you made a deposit but it has not been credited to your casino account? If that is the case, the only thing I would recommend is contacting your payment provider. They need to investigate the lost transaction, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina