HomeComplaintsMaharaja Fortune Casino - Player's deposit was not credited to the account.

Maharaja Fortune Casino - Player's deposit was not credited to the account.

Amount: 500 INR

Maharaja Fortune Casino
Safety Index:Fresh casino
Submitted: 24 Sep 2023 | Case closed : 09 Oct 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

7 months ago

The player from India had reported a problem with a deposit of 500RS, which was not credited to his casino account. The casino had advised him to contact his bank. We had recommended the player to reach out to his payment provider to investigate the lost transaction, a process that could have taken approximately one month. However, the player did not respond to our follow-up messages. As a result, we were unable to assist further and had to reject the complaint.

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7 months ago

i think i understand casino games, i pay first deposite , 500RS but not show in my acount , i contect after 48 hour , say contcat your bank ,


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7 months ago

Dear abidnext123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you made a deposit but it has not been credited to your casino account? If that is the case, the only thing I would recommend is contacting your payment provider. They need to investigate the lost transaction, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

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7 months ago

Dear abidnext123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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7 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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