HomeComplaintsMaharaja Fortune Casino - Player's deposit was not credited to the account.

Maharaja Fortune Casino - Player's deposit was not credited to the account.

Amount: 500 INR

Maharaja Fortune Casino
Submitted: 24 Sep 2023 | Closed : 09 Oct 2023
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from India had reported a problem with a deposit of 500RS, which was not credited to his casino account. The casino had advised him to contact his bank. We had recommended the player to reach out to his payment provider to investigate the lost transaction, a process that could have taken approximately one month. However, the player did not respond to our follow-up messages. As a result, we were unable to assist further and had to reject the complaint.

Public
Public

i think i understand casino games, i pay first deposite , 500RS but not show in my acount , i contect after 48 hour , say contcat your bank ,


Public
Public

Dear abidnext123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you made a deposit but it has not been credited to your casino account? If that is the case, the only thing I would recommend is contacting your payment provider. They need to investigate the lost transaction, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Public
Public

Dear abidnext123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
droodle_push_alt
Your brain is playing tricks on you. Play Droodles to take control back! Win $100 in our new competition!
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news