The player from Romania registered on December 13, 2023, and after requesting a withdrawal on January 12, 2024, provided the necessary documents which were promptly approved. However, they received no payout or response until February 3, 2024, when they were notified that their account had been closed without any mention of their money. We were unable to resolve the issue as the player did not respond to our messages and questions, preventing further investigation.
Magnumbet Casino - Player’s account has been closed.
Amount: 7,749 lei
Magnumbet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.7
Magnumbet Casino has a Safety Index of 6.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
4 months ago
Dear FiliMN,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify which games you played - slots, live casino, sports betting, etc.?
- Do I understand correctly that lei 7,749 (dispute value) was confiscated?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
