Magical Spin Casino - The player's withdrawal was refused.

hello my withdrawal has been canceled although I have respected all the conditions of the welcome bonus without exceeding the maximum bet of 7.50 euros (my bets between 4 and 6 euros) at slot machines and I have also respected all the rules of bonuses and terms and conditions my account was also verified after 5 days of waiting (not normal at cresus casino and wild sultan and mountberg group casinos less than 24 hours) and then I waited another 2 days for the withdrawal pending evening any week and my withdrawal is canceled for no reason I have not received an email (because there is obviously no reason) this casiono already smells like a scam with the long account verification delays and then with cancellation of the withdrawal I thank you for intervening so that I receive my winnings from this casion which is a big scam either the player loses and it's good for them or the player wins and they cancel the withdrawal I remain at your disposal to provide you with the screenshots of my history oric of bets counting on your impartiality (on cresus casino in 9 years never problem and wild sultan and mountberg group never problem too i dont understand why magical spin have a good rate? )my best regards

Hello haddad,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Magical Spins Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is the casino still responding to you or if not, when was the last time they responded? When exactly was your withdrawal canceled and did you ever contact them regarding this issue?

Looking forward to your answer.

Regards,

Nick

hello yes its my first withdrawal in this casino and the casino is not answer me for 1 week and they have never answered me and my withdrawal was cancelled april 14 after my request withdrawal april 12 ans i have waited 5 days before april 12 for to wait my documents checked so normaly its 1 day with cresus casino... and of course i have con tacted them for this issue and nothing for 1 week thank you to force this casino scam to pay my winnings and for protect other player you can add magical spin in black list a casino honest and serious dont do that becaus ewith cresus casino neve r1 problem in 9 years best regards

Hello haddad,

Could you please clarify again the exact dates of some events? When did you finish the verification process? When exactly did you request for your last withdrawal and is it now still pending?

Dear haddad,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.