Magical Spin Casino Review

Show company details

Payment methods

Show all (22)

Withdrawal limits

per month

Can$10,000

per week

Can$2,500

Owner Betrust Entertainment B.V.

Established 2017

Estimated annual revenues

> $5,000,000

Licensing Authorities

Curaçao (GCB)

OverviewBonusesUser reviews35Safety Index explainedDiscussion24Payment methods22

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Case opened Current status

Magical Spin Casino Review

Our independent casino review team has taken a detailed look at Magical Spin Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.

Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Magical Spin Casino has a Below average Safety Index of 5.8, which makes it a less than ideal option for most players in terms of fairness and safety. Proceed with reading our Magical Spin Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Fairness and safety of Magical Spin Casino

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of Magical Spin Casino, we read and assessed Terms and Conditions of Magical Spin Casino in-depth. We found some rules or clauses that were not favorable. Based on our findings we consider the T&Cs to be unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. As we uncovered some serious issues with the fairness of this casino's T&Cs, we recommend looking for a casino with fairer T&Cs or at least proceeding with caution.

Based upon our estimates and collected information, we consider Magical Spin Casino a medium-sized online casino. This casino has an average value of denied payouts in player complaints with respect to its size. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

We did not find Magical Spin Casino on any relevant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

All in all, when combined with other factors that come into play in our review, Magical Spin Casino has landed a Below average Safety Index of 5.8. In our expert opinion, this is not a good choice for those who look for an online casino that prioritizes fair treatment and safety of its customers.

Note: To the best of our knowledge, Magical Spin Casino is associated with 2 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Magical Spin Casino. The relationship between these casinos has led to a higher Safety Index than it would have been otherwise for this casino.

Magical Spin Casino T&Cs

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Magical Spin Casino to be unfair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints related to Magical Spin Casino

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We currently have 2 complaints directly about this casino in our database, as well as 1 complaints about other casinos related to it. Because of these complaints, we've given this casino 2,676 black points in total, out of which 48 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of Magical Spin Casino

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

Our database has a total of 34 user reviews of Magical Spin Casino, giving it a Good User feedback rating. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

Magical Spin Casino company information and licenses

Magical Spin Casino belongs to Betrust Entertainment B.V. and has estimated yearly revenues over $5,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

Magical Spin Casino has a gambling license in Curaçao. Their license was granted by Curaçao Antillephone N.V..

About payment methods and win and withdrawal limits

Magical Spin Casino accepts 22 payment options. This includes: Neteller, Skrill, PaySafeCard, EntroPay, VISA, Mastercard, Sofort Banking, Maestro, EcoCard, Bank transfer, Flexepin, Kinguin Voucher, BitPay, Cashlib, Interac, MiFinity, Interac e-Transfer, Revolut, Coinspaid, Noda pay, MuchBetter, Rapid Transfer.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits	Win limits
EUR 2,500 per week	No win limit
EUR 10,000 per month
CAD 2,500 per week
CAD 10,000 per month

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The table below contains information about the languages at Magical Spin Casino.

Language	Website	Customer support	Live chat
English
Spanish
Portuguese
Russian
German
Italian
Greek
French
Hungarian

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. Since customer support can assist you with problems related to registration process at Magical Spin Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of Magical Spin Casino to be professional and fast.

Magical Spin Casino slots and casino games

You can play these types of games at Magical Spin Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games.

Titles supplied by 47 casino game providers are available. This includes NetEnt, Nolimit City, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Evoplay, Ezugi, Push Gaming, GameArt, Endorphina, Wazdan, Habanero, Spinomenal, Booming Games, Tom Horn, Relax Gaming, Smartsoft Gaming, Swintt, Wizard games, Fugaso, ParlayBay, AvatarUX, Peter & Sons, Spribe, Gamomat, OneTouch, 3 Oaks Gaming, Games Global, Reevo, Mascot Gaming, Vivo Gaming, Hacksaw Gaming, Amusnet (EGT), PGsoft (Pocket Games Soft), Asia Gaming, Reel Play.

Bonuses and codes offered by Magical Spin Casino

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. In 'Bonuses' section of this review, you'll currently find 4 bonuses from Magical Spin Casino based on the data from our database.

Note: Visit our separate page on Magical Spin Casino bonuses to learn more about this casino's offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (22)

Withdrawal limits

per month

Can$10,000

per week

Can$2,500

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

All languages (9)

English customer support

All languages (9)

English live chat

All languages (9)

Game providers
Show all (47)
Game providers (47)

CASINO SCREENSHOTS

magical_spin_casino_game_gallery_desktop

Positives

Wide variety of table games
Wide variety of bonuses
Phone support available
Nicely explained VIP program

Negatives

Limited responsible gaming options
Not all of the terms and conditions are translated to the language option provided on the website
Not all payment methods are available for all countries

Interesting facts

Currency added to casino account automatically based on player’s country
Average monthly withdrawal limit

Author & Guarantor: Ivana Fair Last updated: 11 Mar 2024 Anything incorrect or missing? Let me know

Magical Spin Casino bonuses

Browse all bonuses offered by Magical Spin Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Magical Spin Casino

This is a place to share experience with Magical Spin Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 35 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

BorisO

Junior Adept

Sweden

• 5 days ago

This casino goes into a junk box straight away! The verification of the game account can be from 48 hours and upwards and the payout of winnings can take at least a week!
Nothing to recommend, and casino chat help is just decorative!

Lots of different games
Massa olika spel

The verification takes at least 48 hours
Verifieringen tar mins 48 timmar
payment may take another 5 days
utbetalning kan dröja ytterligare 5 dagar till
Chat help is available but they can't help
Chatt hjälp finns men dom kan inte hjälpa till

Thomas510

Visitor

Belgium

• 5 months ago

Excellent service, top VIP area, smooth questions and answers. The only small downside: the withdrawal limit of 2,500 euros per week (an increase would be perfect 🙂).

Top VIP service, very responsive.
Service VIP au top, très réactif.

Weekly withdrawal limit set at 2500 EUR
Limite de retrait hebdomadaire fixée à 2500 EUR

rafalrogowicz1984

Novice

Germany

• 6 months ago

The worst casino I have ever seen. The live chat is not helpful at all - just arrogant. Winnings are absolutely NOT possible. I can't recommend it at all. RIP-OFF.

Nice games
Schöne Spiele

No winnings possible
Keine Gewinne möglich
Unfriendly staff
Unfreundliches Personal
Answers only copy paste
Antworten nur kopieren einfügen
No free spins or scatter during the game
Keine freispiele oder scatter während dem spiel
98% lost spins, rest minimal amounts
98% verlorene Spins, Rest minimal Beträge

Kelly59320

Visitor

France

• 7 months ago

Being a big online casino player, Magical spin is the only casino I completely trust. I have always received my withdrawals very quickly.
We always answer our questions very quickly.
Casino generous in bonuses with its customers.
I recommend +++++ Magical Spin ❤️

Fast VIP withdrawals
Retraits VIP rapides
Personalized VIP services
Services VIP personnalisé

KevCash

Visitor

France

• 7 months ago

The casino interface is great, easy to navigate. There are plenty of games which diversify the casino and you can really have fun there!
In addition, live chat is practical if you have any questions, they are directly there!
The big strong point is the VIP area with an agent at our side who is always available for us and gives us good advice on using the online casino!
A little special note for my Agent David who is really great, he is very responsive to my requests and he always satisfies me! So David is a very good agent!
Good game everyone and have fun!

corentingaultier

Visitor

France

• 7 months ago

Hello, I am sharing my experience with you at this casino because I have been playing there for over two years now.
- The support is very responsive and the VIP service (notably my VIP representative DAVID) is very attentive and available, which I admit is very pleasant! There is a 24/7 live chat which distributes bonuses after losing sessions and which responds to simple requests (you should also not ask too much of them because some use translators which can sometimes generate small misunderstandings but in the end together they are quite nice).
- Concerning withdrawals or checking documents, I have never had the slightest problem, with good responsiveness (generally no more than 48 working hours for the processing of a withdrawal, last example, I made a withdrawal last Friday, I received it in my account Tuesday morning).
- Concerning the choice of machines, I have never had to complain, the catalog is vast, the interface for classifying them could be improved on the mobile version but it remains a point of detail in my eyes.
- Concerning bonuses, there are a lot of them and it's great because it helps make the session a winning one (you just have to be careful to respect the terms and conditions, the site details them very clearly so take the time to read them read).

In short, I 100% recommend this casino, you can deposit with your eyes closed (taking the time to read the terms and conditions if you benefit from bonuses when depositing, but you will see there is nothing rocket science).
Ps: you have a particular advantage (he calls it magic schools) to choose when registering on the site and you will not be able to change afterwards. There are 4 from memory, I took the monthly free spins, I advise you to take the weekly cashback instead, I think it pays more!

Responsiveness and courtesy from support and agents
Réactivité et courtoisie de la part du support et des agents
Withdrawal validated quickly
Retrait validé rapidement
Live chat
Le chat en direct
Lots of promotions
Beaucoup de promotions

limitation of €2,500 withdrawal per week if you do not have any special arrangements.
limitation 2500€ de retrait par semaine si vous n'avez pas d'arrangement particulier.

9bwmfdkg9x

Visitor

France

• 7 months ago

Very good site, Chat and VIP reception at the top and responsive.
A wide choice and variety of slot machines, renewed with pleasant and varied offers and promotions.
I spend pleasant moments there. No problem with deposits or withdrawals!

Very Nice, I adopted ;-)
Very Nice, j'ai adopté ;-)

blackdolfin

Novice

South Africa

• 9 months ago

Such a bad rating ((and I like it here. a cool line of slots, I often play them here. Quick money withdrawal. Registration is also fast. The design is a bit old, but it's not critical. I also like their mobile version, which is one of the most convenient.

mobile version
line of slots

simplyme

Senior Adept

Germany

• 10 months ago

An incredibly bad casino, the support responds slowly or not at all. The games are modified and run at the lowest level. The game history is not complete. There is no connection to the provider but via the casino server, games stutter or break down... you can do without it! Be careful people!! Cheater!!!!

Lots of game selection
Viel Spieleauswahl

Games are modified
Spiele sind modifiziert
Support doesn't respond at all or responds slowly
Support antwortet gar nicht oder langsam

geokal

Visitor

Greece

• 1 year ago

Very bad company. Unreliable. It eats people's money. When you make a deposit, it accepts them normally. When you withdraw it wants 1000 papers and constantly tells you nonsense to eat your money and does not accept any documents. Stay away from all these companies.

Nothing positive
Τίποτα θετικό

It does not withdraw. Deposit only
Δεν κάνει ανάληψη. Μόνο κατάθεση

julienv

Visitor

France

• 1 year ago

Good casino, wonderfull welcome offer. I succeeded to play long time with my balance so I am happy ! Also, they have a lot of games and a lot of providers.

Providers
Games
Support client

lionelberrebi

Visitor

France

• 1 year ago

Very good casino, I first won on the discovery bonus and since then I only play with them! support at the top!

bonuses
bonus
cat
chat
games
games

DonKlickman

Junior Apprentice

Sweden

• 1 year ago

I received my 10 euro no deposit bonus after speaking with live chat then proceeded to chose a game to start wagering in, Some game providers were restricted which I expected due to Regulations because I'm Swedish.
Anyway I started to play Orient express had a few big wins and decided to try another Yggdrasil game but the bonus seems to be locked in on the slot machine you start playing at because no other game that I tried to Open would load for me, I don't know if this was a technical error or if you're supposed to wager full amount of 600€ on the same slot machine, it sounded almost impossible since games usually stops paying after awhile BUT I was really lucky since it paid extremely well and I managed to wager everything in only that slot leaving me with 100€ in my account that is able for withdrawal once I'm verified.
(By the way once I had no bonus balance left in my account other slots loaded just fine)
Now I'm currently awaiting KYC verification sent in the docs and I'm having high hopes to actually being able to cash out this bonus despite a lot of negative reviews from many players. This is the very first No deposit bonus I've managed to clear all wagering requirements on so I'm hoping for some good news.

I will update if I'll get my winnings without any hassles and for now they get a positive review.

*Update*
I received and wagered my no deposit bonus at June 7 started the KYC process and it was SLOW, I mean really slow and honestly I had almost given up, we sent a total of 15 emails back and forth before it was finally done! And they replied average of once per day. And this Friday June 16th I was finally verified and ready to make a withdrawal, read on their website they apparently only approve withdrawals on business days and live chat confirmed this I also told them that I fully understand that they don't approve bank transfers on weekends but Crypto is instant, anyways even though they said only weekends I was finally paid 100€ this Sunday June the 18th! Even though the process was a bit soul shattering in the end I am very pleased and glad I could use this Bonus!
If you Are impatient I advice you to not go near this site but otherwise giving them anything less than 7/10 (on this bonus in particular) wouldn't feel right as they do pay out EVENTUALLY.
But be careful to read all T&C before as they have a few things that is far from obvious and don't take certain things you're used to in other online Casinos for granted.

Maximum withdrawal amount 100£
Many games and game providers to chose from
Withdraw with bank transfer or Cryptocurrency
Definitely seems to have legit RTP on slots
Eventually KYC will be done and you will get paid if meeting T&C
Instant Crypto payments (once they have been confirmed by staff)

Website has a few minor bugs
Live chat could improve, You have to ask very specific questions to get a satisfying answer
Wagering might be locked in the slot you chose to start playing at
high wagering requirements (60x)
Slow and tedious KYC process compared

schwanni

Junior Apprentice

Germany

• 1 year ago

Stay away from these criminals. The live chat is totally incompetent and does not give any important and reliable information. You don't want any payouts. After asking the live support whether my bonus was implemented and I could make a payout because nothing is visible in this amateur casino, there were always very suspicious statements that I thought should prevent me from making a payout. I was referred to email support after two nonsensical statements. Ana her name in live chat is not responsible for such information. Catastrophe. Response and processing times underground. One of the worst sites I've come across. Submitting KYC only by email takes forever until an answer comes and then supposedly 48 hours until the payment. So what old fashioned spits ignore and cancel. These are operators who ruthlessly steal money from people who just want a little fun. There is no payout.

There's absolutely nothing there
Da gib es rein garnichts

The whole fraudulent casino systematic rip-off
Das ganze Betrügerische Casino systematische Abzocke

Anonymized378

Junior Apprentice

Germany

• 2 years ago

This casino caps winnings. Like any other casino you operate in Cyprus or Curaçao, if you cancel a withdrawal, winnings will be taken away without a chance. You can play whatever you want.
But if you complain that no winnings are coming and you want the self-exclusion to come as if by magic, but only at a low level.
In my eyes, this is rip-off and fraud. And that's exactly how it works in other casinos.
I'm sure they all work together.
Self-exclusion will also be ignored until you have lost enough, at which point the self-exclusion will take effect.
I advise everyone don't play there.
Casino Guru's high rating is incomprehensible.
Anyway, I'm fed up with them.
It is a mystery that in all casinos, if you cancel a payout, you lose 100% of it. This is purely intentional.
Therefore, I am of the opinion that these casinos have nothing to do with the German market. They should all be banned.

GiaJo

Unregistered user

France

• 2 years ago

Unbelievable they never paid my winnings and after two years someone from casino guru reopened my case and marked rejected giving a plus for this casino ,shocking !!!!

thegambler

Unregistered user

Germany

• 2 years ago

At the beginning I was very surprised about the casino.. made €3700 with €400.. But then the shock came.. after that you only lost at Gates of Olympus.. is my favorite. It doesn't matter which bet you played on. Winnings were then only 10x or 20x. That's a catastrophe. I lost a total of 4000€ so profit again plus 300€ from me. This is not normal anymore!!! Stay away from online casinos.. very scripted and manipulated!! Better do something nice with the money.. like vacation or buying things. I will delete myself there. Don't feel like it anymore.. have a lot of experience with OC but nowadays.. you don't have a chance of a big hit. Very sad.. that has nothing to do with luck anymore.. the casinos always say the same thing that the rtp quota is from the slot provider. pragmatic play has never had anything to do with it!!! Bye bye magical spin!!

Live chat in German
Live Chat auf Deutsch
Fast payout 3 days
Schnelle Auszahlung 3 Tage
verification
Verifizierung

After winning.. only loss
Nach Gewinn.. nur noch Verlust
Rtp very low
Rtp sehr niedrig
No player protection
Kein Spieler Schutz

maroun2021

Adept

Sweden

• 2 years ago

Do not waste your time to making account here you will not recvie activation mail

Do not waste your time to making account here you will not recvie activation mail

Do not waste your time to making account here you will not recvie activation mail

Gremiofbpa

Advanced Novice

Brazil

• 2 years ago

Don't pay. They stole 100 euros from me. They only leave one method of withdrawal and this one always gives an error. And nobody solves and pays me. I lost 100 euros. I do not know what else to do . Only God .

pelpell

Visitor

France

• 3 years ago

Good website, lots of game providers, and daily bonuses you can use with depositing money or using their potion points system to redeem different free spins/money.

I'm not too fond of the live chat. It seems like they aren't quite willing to help the player but rather annoyed if you try and talk with them. Their player confirmation KYC takes over a week, and the withdrawal process is way too long, 3-4 business days. I do not recommend this casino to anyone.

I do not recommend this casino to anyone. It's a waste of time long withdrawal/confirmation process, and pretty much would scam you out of your deposited money/winnings in the end.

Safety Index of Magical Spin Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Magical Spin Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average5.8/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be unfair

Not found on any relevant casino blacklist

Average value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Complaints about Magical Spin Casino and related casinos (34)

34All1Opened3Not solved7Solved23Rejected

Complaints directly about Magical Spin Casino

Waiting for Casino Guru to reply

3d 2h 31m 19s

Disputed amount: €88

Player's withdrawal is delayed due to error message.

The player from Sweden won 88 euros but faces a repeated error message when attempting to withdraw his winnings. Despite trying various solutions and reaching out to Magical Spin support with a screenshot, he has not received specific feedback.

Read moreRead less

Submitted: 14 Nov 2024

Player stopped responding

Disputed amount: €500

Player’s winnings are confiscated.

The player from Germany faced issues with a payout of 500 euros, as their documents submitted a week prior were deemed unacceptable without any prior feedback. They expressed frustrations about the lack of communication and asserted that other casinos had accepted the same documents promptly. The Complaints Team extended the response time by 7 days but ultimately rejected the complaint due to the player's failure to respond to inquiries, which prevented further investigation.

Read moreRead less

Submitted: 16 Oct 2024

Unjustified complaint

Disputed amount: €50

Player cannot access account due to missing activation email.

The player from France had signed up to Magical Spin, deposited funds, and was unable to access the account due to not receiving an activation email. Multiple requests for the email had been made without success. The issue was reviewed by the Complaints Team, who contacted the casino for assistance. However, the casino indicated that the account had been flagged and not activated, preventing the player from accessing it. Ultimately, the complaint was rejected due to the player's lack of response to follow-up inquiries.

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Submitted: 26 Jul 2024

Unjustified complaint

Disputed amount: €9,500

Player’s account was closed after winning.

The player from Germany had won €10,000 on a slot game at magicalspin.com. After submitting all required verification documents, her account was deleted without explanation. The Complaints Team was unable to assist further as the winnings were confiscated due to a deposit made with a credit card in her partner's name, which was against the casino's policy. The complaint was closed, and she was advised to use payment methods exclusively in her name when depositing in online casinos.

Read moreRead less

Submitted: 17 Jul 2024

Player stopped responding

Disputed amount: €800

Withdrawal of player's winnings has been delayed.

The player from Germany had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had claimed that the withdrawal was cancelled, but not by the casino, and no notification had been received. We had asked for additional information and relevant communication between the player and the casino for further investigation. However, the player failed to respond within the given time frame. Consequently, we couldn't investigate further and had to reject the complaint.

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Submitted: 29 Apr 2024

Player stopped responding

Disputed amount: €1,330

Player encounters KYC issues when withdrawing.

The player from Germany had his account verified but when he attempted to make a withdrawal, he was informed that his account needed to be verified again. The player claimed to have supplied the necessary documents for KYC verification, but the casino stated they had not received them. The player was requested to resend the documents, but did not do so within the provided timeframe. Consequently, we were unable to investigate further and were forced to dismiss the complaint.

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Submitted: 07 Mar 2024

Case closed

Disputed amount: €3,800

Player Struggles with Address Verification.

The player from Germany had experienced problems with address verification on his casino account because all utility bills were in his wife's name. The casino had not accepted his earnings or vehicle insurance as valid documents. The player had also faced difficulties in communication with the casino's support. After the intervention of the Complaints Team, the casino had verified the player's account. However, his withdrawal was cancelled without explanation. Upon further inquiry by the Complaints Team, the casino had investigated the issue and eventually paid out the player's winnings. The complaint was then marked as 'resolved'.

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Submitted: 14 Feb 2024

Unresolved Our verdict

Failed self-exclusion

Black points: 1979

Disputed amount: €3,735

Player had issues to set gambling limits.

The player complained about the casino not reacting to his requests to implement a turnover limit, as well as ignoring his statement about gambling addiction made multiple times and via various communication methods. As a result, the player gambled away money that he did not want to spend, therefore, he was requesting a refund. The casino responded and claimed that the player only mentioned being addicted to gambling once, after which his account was immediately closed. However, the player was able to provide evidence to the contrary, while the evidence provided by the casino has been ruled out as insufficient. The mediator marked the complaint ’unresolved’ and advised that the player seeked further help from an appointed ADR or license regulator.

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Read more on: askgamblers.com Submitted: 6/2022

Case closed

Disputed amount: €100

Withdrawal of player's winnings has been delayed.

The player from Portugal submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

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Submitted: 20 Feb 2023

Player stopped responding

Disputed amount: ??

Player has been experiencing technical difficulties.

The player from Australia is not able to play any games. The complaint was rejected because the player didn't respond to our messages and questions.

Submitted: 20 Sep 2022

Player stopped responding

Disputed amount: €1,764.7

The player's withdrawal was refused.

The player's withdrawal was refused for unknown reason. The complaint was rejected as the player stopped responding.

Submitted: 15 Apr 2022

Case closed

Disputed amount: €100

The player's unable to withdraw.

The player wass unable to withdraw due to payment provider issues. After some time, an alternative method of withdrawal was found and the player received their payment.

Submitted: 21 Jan 2022

Case closed

Disputed amount: €1,600

Player’s bonus winnings have been voided.

The player from Germany has been accused of breaching bonus terms by purchasing an in-game feature.

Submitted: 22 Nov 2021

Unresolved Our verdict

Unreasonable excuse

Black points: 649

Disputed amount: €1,000

Bonus amount not fully paid out.

The player 'Zeslkj423', from UK, played at the Magical Spin Casino and then tried to make a withdrawal of €3054. However, he didn't get the whole amount because the casino refused to pay him the value of the bonus (€1000) for various nonsensical reasons. Although the casino had no UKGC license, the player was still able to get a deposit bonus and to play with it. After completing its wagering requirments, the value of the bonus was not paid to the player and the Magical Spin casino failed to provide any supporting evidence to validate their claim. So far, they have not yet provided any official statement.

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Read more on: casinoreviews.com Submitted: 8/2020

Player stopped responding

Disputed amount: €600

Player’s struggling to complete the KYC verification.

The player from Germany is having difficulties withdrawing his winnings and placing bets due to an incomplete KYC process. Unfortunately, player stoped responding and we can't investigate without player's cooperation.

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Submitted: 26 May 2020

Player stopped responding

Disputed amount: €7

Player has tried to redeem Registration bonus unsuccessfully.

The player from Portugal is complaining about the inability to activate Registration No Deposit bonus. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 04 May 2020

Unjustified complaint

Disputed amount: €2,000

Player has been accused of breaching bonus terms.

The player from France has lost all her bonus winnings. When the player has accumulated winnings from an additional deposit, she was accused of breaching the promotional terms. The player claims that she didn’t redeem any bonus offer. We closed the complaint as unresolved because it was justified, and the casino didn't help to solve it. The case was later reopened after casino request, and they provided us with evidence sustaining their claims. There were clear signs of abuse, therefore the case was rejected.

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Submitted: 29 Apr 2020

Unjustified complaint

Disputed amount: €3,700

Player’s withdrawal has been cancelled.

The player from Netherlands had his withdrawal declined due to incomplete KYC verification. Unfortunately, after gathering all the necessary information, we’re rejecting this case. No further investigation is needed.

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Submitted: 09 Mar 2020

Unjustified complaint

Disputed amount: €25

Player is complaining about a casino.

The player is not satisfied, because he didn’t win anything.

Submitted: 23 Jan 2020

Case closed

Disputed amount: €140

Player’s account with €140 balance was blocked.

The player is experiencing several problems with his casino account. The deposit he made was not added to his balance. Later, his account was blocked, including his winnings of €140. The player's deposit was refunded, the case was resolved.

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Submitted: 15 Jan 2020

Insufficient evidence from player

Disputed amount: €1,000

Player’s account has been blocked and winnings from the bonus play forfeited.

The player from Portugal has accumulated 1000 EUR in winnings from the first deposit bonus. When the player tried to withdraw the money, the casino blocked her account, stating that she has created a different account in the past from the same IP address. We rejected the complaint because the casino provided satisfactory evidence.

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Submitted: 17 Oct 2019

Complaints about related Nevada Win Casino (Same management)

Case closed

Disputed amount: €2,480

Player's casino account is inaccessible after winning from a deposit bonus.

The player from Germany deposited 200 Euros into his casino account, received a bonus, fulfilled its conditions, and won 4100 Euros. However, he is unable to log into his casino account even after contacting casino live chat. The player also alledged his account was accessed by a third party and part of the balance was played down. The player later confirmed the 2480€ left on his account was paid out to him successfully.

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Nevada Win Casino

Safety Index:Below average Submitted: 22 Jul 2023

Complaints about related PrinceAli Casino (Same management)