The player from the United Kingdom had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The player reported that his withdrawal had been pending since January 14th and the casino had advised him to wait for 7-21 days. Due to the casino's consistent lack of response to previous cases, we were forced to mark this complaint as unresolved, which affected the casino's overall rating.
Magic Win Casino - Player’s withdrawal has been delayed.
Black points: 245
Amount: £1,060
Magic Win Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
Magic Win Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
10 months ago
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11 months ago
I won some money totaling £1064.50 Sunday 14th January its not been 72 hours and it's still awaiting on my account, they have told me 7-21 days that doesn't cover weekends so over a month fir my money I just feel they are lying and I won't see a penny
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11 months ago
Dear daniel82murphy,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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11 months ago
My withdrawal is still awaiting been like that since Sunday 14th January, contacted them again and they said wait 7-21 days then shut down the chat 😒
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10 months ago
Dear daniel82murphy,
Have you received your withdrawal from the casino yet?
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10 months ago
Dear daniel82murphy,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
