Magic Win Casino - Player’s account has been closed and withdrawal is delayed.

I withdrew £450 on the 21/2/2025.

I've been pressing them on live chat and just kept getting the same generic copy and paste messages back.

I went o logon today to check and it says user denied. I went on live chat and asked why and they said upper management decision.

I asked about my withdrawal and they replied, I have no information on this matter and then I said, so I aren't going to receive my withdrawal and then the live chat closed and now I can't go back on live chat. So I've been blocked on it.

Dear Danielcharl21,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?
• Which games did you play while your account was active - slots, live casino, sports betting, etc.?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

I've never had any withdrawals from this site.

I used the betting section on this website.

It's an absolute joke how these people can get away with this.

Can you tell me if there is any way to actually get my money?

I've just been on live chat and they kept closing the chat on me.

I've got some screenshots, also.

Thank you for your reply, Danielcharl21. Do you refer to sports betting when you say "betting section"?

Yes, sports betting.

These aren't going to reply or pay me my money.

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino may have detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.