Magic Red Casino - Player’s complaining about false bonus advertisement.

Abit lengthy but I have your website's best interest in mind in informing your site of credibility damaging info that i have encountered.  THIS IS NOT A RANT ,NOR DO I PERSONALLY NEED ANYTHING TO BE RESOLVED, INFORMATION FOR YOUR SITE I THINK YOU SHOULD BE AWARE OF .....    I am writing in to inform you that you are mistaken into giving magicred Casino such a high ranking and also due to them not at all even wanting to have any such connection or acknowledgement of said offer of there advertised welcome bonus- 200% bonus and 100 free spins upon deposit after me stating that on the casino's promo page that displays b4 it loads you into the casino's homepage.and a week prior have inquired about the same promotion to magicred support stating I had seen it on your site casino guru.in which they have said they don't recognize that as being valid .casino guru which promotes the casino's false advertisement and due to that fact your site casino guru is also in violation of false advertisement (makes me question casinoguru entirely and it's self proclaimed credibility). And I have lost faith in what I had once thought that Casinoguru acted and behaved in a manner of fairness and shared non biased factual information regarding sites as mentioned by Casinoguru .I have again today logged onto magicred and said I have been deceived once before but this time I had screenshots of the casino's very own promo page displaying the promo I'm which I had swiftly ejected from chat and to my dismay forcefully logged out.i have again went to chat and mentioned to bring up the chat prior to being cut off/transcripts as you wil,II have then been told it would take 30 days regardless of how they are sent .and then when mentioning "is that not the promo page that displays b4 loading up.the page " I have been told checking.after saying "it's a yes or no answer" still told checking so I made mention that are they not a casino representative stating that they heavily influence a way a customer would view that casino I had not taken ages between messages as it may seem so as indicated by this lengthy complaint (inability on my phone to use enter to separate into a new paragraph (hense the bad punctuation/layout). I had again been kicked the first moment they could .but this time I had been ready and taken screen shots of text. .  I had been using your site as a main source of information and have felt as if it has been of great help and I had personally rated this site as 1st in class when comparable to sites even as well regarded as askgambers.com as I view them as being in cahoots with casino's which I soo hope yours is not but with your casino displaying said promotion and having magic red sit at the top of your best casino's list it has tainted your reputation (with me personally , obviously me being a knowing to your site .I do respect and chose/choose to still believe what your site is about and thought that I would inform your site of the deception that magicred casino is doing by ways of misleading customers into making a deposit under false pretences. I also should mention my flatmate has just brought to my attention emails of her own dealings with magicred casino showing after she had deposited the casino withheld/denied her bonus entirely and sue to this she did not continue on with them.

Dear Homegrownnnz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance, but, before we do so, please could you forward me a link of the specific bonus that you have tried to redeem? Additionally, you could forward any relevant communication between you and the casino to petronela.k@casino.guru. Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Homegrownnnz,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.