The player from United Kingdom had his account blocked due to being registered with gamstop.co.uk. The player is requesting his deposits to be refunded. Player’s complaint has been resolved successfully.
Magic Red Casino - Player’s account has been blocked.
Amount: €100
Magic Red Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Magic Red Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
start playing this casino couple of weeks ago dep through Paypal,lucky to win £100 which casino paid me in 24hrs exellent,few days later deposited £100(4x£25 payments)started playing took a break ,when i went back into account they had froze it so i couldnt withdraw my money,i spoke to them and the said i was redg on Gamstop(which is true)and asked for redg details to confirm this,i supplied this from Gamstop pdf file and the still have refused to refund my Balance,at the end of the day i shouldnt have been allowed to play this site,and all im asking for is a refund of balance in my account ,i feel robbed by this casino as this is my cash (Not Bonus Funds)1/10
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4 years ago
Dear John,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward any relevant communication? My email address is petronela.k@casino.guru. Additionally, could you please advise how much was your first deposit and active balance at the time of the account closure?
I realize that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.
Best regards,
Petronela
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4 years ago
to this site thank you so much for your help with this casino,i have just recieved full refund of all payments made to them into my bank account 10/10 customer service to you
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4 years ago
Thank you very much, John, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.
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4 years ago
yes this has been resolved thanks to casino guru and yourself cant belive speed in sorting this well done 10/10 customer service
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4 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, John, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
