Magic Red Casino - Player complains that he didn’t win anything.

The platform is really bad.Games will hang after every 8-10 spins as if they are trying to take away wins whenever you are about to get them(of course i did not get any).

Many providers like relax gaming not available. Too many good games unavailable.

Do not be fooled by 200% deposit bonus, its just a gimmick. I ended up loosing it all sooner in the very first day, games will just keep collecting & collecting.

Recommend you to play elsewhere.

Dear Arpit,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

The casino games keep pausing in between, these is a delay if like 5 seconds after 7-8 rounds as if some code was calculating a payout & reversing tiles based on it.

I have experienced it first hand, hence I am sharing for benefit of other players. Do not forget this is the same casino which had organization issues in past due to payouts.

If you feel other players should not be made aware about this, please feel free to ignore my complaint.

Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.

I will now reject this complaint. Thank you for your understanding.