Mad Rush Casino - Player has issue with betting limits.

The things you're doing are illegal. I will report you. I've been banned before on Winsly Casino, your sister company, yet you allow someone with a gambling addiction to lose 10,000 EUR in just a few hours without suspecting that something is wrong."Madrush casino

Dear mabastbawa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Mad Rush Casino.

Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from Mad Rush Casino directly?

Looking forward to hearing from you.

Best regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hi shut down immediately the same day but they have removed everything from the chat log have requested to get all the documents from them

Hello, I would like to have all my chat logs I have had with you at Madrush casino translated to English. I previously informed your colleagues in the chat that I wanted them to deactivate my account because I had already been banned by your sister casino Winly casino due to gambling addiction. You let me lose 10,000 euros in just a few hours; it's forbidden not to check the gambling behavior of certain players, and there were no control questions either. I want my lost money back.

Skickat från min Galaxy

I've sent a request to have the chat history with support as they've deleted everything written there. I've emailed them without even getting a response."

Exceeding one's own set gaming limits and being able to play online games without limits is not allowed."

Dear mabastbawa,

Please answer to previously asked question and keep in mind that we are not the casino. In case of failed cooperation, the complaint will be closed.

"Hello, I know this is how it is, so I'm writing to the casino. They don't give me any answers because they know they're doing wrong. When I ask politely for my chat logs, they don't respond. I know you help with complaints against the casino. Everything I've written is to the casino, but I don't get any response. These are the ones I'm sending as examples to you. Best regards"

Unfortunately, we are unable to handle complaints related to GDPR issues. If you wish to pursue your case, we recommend that you contact the appropriate authorities instead of contacting Casino.Guru. While we always strive to assist players who have been affected by unfair casino practices, GDPR laws are beyond our area of expertise. 

Is there anything else we can assist you with?

"Hello, can't you help me? The casino isn't providing me with the chat history. They say it takes 30 days."

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.