The player from Sweden had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. We had advised the player to wait at least 14 days after requesting their withdrawal before filing a complaint, as delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. We extended the timer for the player's response by 7 days, but the player did not respond to our messages. As a result, we were unable to investigate further and had to reject the complaint.
Mad Rush Casino - Player claims that payment has been delayed.
Amount: 450 kr
Mad Rush Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
9 months ago
Dear samcon,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
