The player from Italy is struggling to withdraw his winnings. Additionally, the player cannot access his account. We rejected the complaint because the player didn't respond to our messages and questions.
Mad Money Casino - Player’s dissatisfied with the withdrawal process.
Amount: €400
Mad Money Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello
I have this problem with the casino I can not get my 400 the first withdrawal I made it on January 18th they told me there was a problem with my credit card and they kept sending me the withdrawal.
Until the week day 15/02/2020 they even blocked me from entering the site telling me that they are trying to work on my account.
If you can help me thank you
Automatic translation:
Public
Public
3 years ago
Dear Federico,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed KYC? Have you ever made a successful withdrawal before? Have you accumulated your winnings by playing with a bonus, or real money only?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
