HomeComplaintsMad Money Casino - Player’s dissatisfied with the withdrawal process.

Mad Money Casino - Player’s dissatisfied with the withdrawal process.

Amount: €400

Mad Money Casino
Safety Index:Below average
Submitted: 23 Feb 2021 | Case closed : 09 Mar 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Italy is struggling to withdraw his winnings. Additionally, the player cannot access his account. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Hello


I have this problem with the casino I can not get my 400 the first withdrawal I made it on January 18th they told me there was a problem with my credit card and they kept sending me the withdrawal.

Until the week day 15/02/2020 they even blocked me from entering the site telling me that they are trying to work on my account.

If you can help me thank you

Automatic translation:
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3 years ago

Dear Federico,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed KYC? Have you ever made a successful withdrawal before? Have you accumulated your winnings by playing with a bonus, or real money only?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

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3 years ago

Dear Federico,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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