The player's bonus was not credited for unknown reason. The complaint was closed after the player let us know that it has been resolved with the casino.
M88 Casino - The player's bonus was not credited.
Amount: $100
M88 Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.1
M88 Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
When I play at the Evolution live casino, sometimes my winnings are not reflected. About 10 times in the past.
Each time I make an inquiry to support and after about an hour my credit will be reimbursed, but if I don't report it, they won't come back at all.
In addition, I contacted the support about the bonus grant for the promotion and made a payment after confirming it, but the bonus was not actually reflected.
A very unreliable casino.
Automatic translation:
Public
Public
2 years ago
Hello poruporupo,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with M88 Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if the issue with the game provider also happen to you in other casino? Did you try to contact directly the game provider with that problem?
Also what kind of bonus did you want to claim and was not credited to you? Did you contact the casino regarding the bonus and if yes, what did they respond?
Looking forward to your answer.
Regards,
Nick
