M88 Casino - The player's bonus was not credited.

When I play at the Evolution live casino, sometimes my winnings are not reflected. About 10 times in the past.

Each time I make an inquiry to support and after about an hour my credit will be reimbursed, but if I don't report it, they won't come back at all.

In addition, I contacted the support about the bonus grant for the promotion and made a payment after confirming it, but the bonus was not actually reflected.

A very unreliable casino.

Hello poruporupo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with M88 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if the issue with the game provider also happen to you in other casino? Did you try to contact directly the game provider with that problem?

Also what kind of bonus did you want to claim and was not credited to you? Did you contact the casino regarding the bonus and if yes, what did they respond?

Looking forward to your answer.

Regards,

Nick

Resolved

Thank you poruporupo for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick