The player from Malaysia has been informed that their withdrawal was rejected, and the account suspended due to investigation. We rejected the complaint because the player didn't respond to our messages and questions.
They disabled my account, sent me a text message telling me my withdrawal was rejected. Went to live chat, they told me my account was under investigation , and then they blocked me from accessing the live chat.
Hi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received a time frame from the casino how long the investigation will last? How many days ago you have received a text message which informed you about your rejected withdrawal? Could you please forward a screenshot to petronela.k@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela