HomeComplaintsLyraCasino - The player's deposit did not arrive,

LyraCasino - The player's deposit did not arrive,

Amount: €453

LyraCasino
Safety Index:Above average
Submitted: 09 Feb 2023 | Case closed : 10 Mar 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's deposit did not arrive for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago
Translation

The €50 deposit never arrived in my account and was not refunded within a week. In addition, my €403 withdrawal has already stretched to 6 days even though they promised processing within 1-3 days.

Automatic translation:
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1 year ago

Dear Gamblaaja999,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Also please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

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1 year ago
Translation

A withdrawal request of €403 arrived in my account, but my €50 deposit is still missing.

Automatic translation:
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1 year ago

Dear Gamblaaja999,

Did you contact your payment provider? Did you send the casino the payment confirmation from the provider proving that you really did deposit?

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1 year ago

Dear Gamblaaja999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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