LynxBet Casino - Player has experienced a technical glitch.

Hi, my registered mail is pr***@gmail.com

I deposited 10,000 and i got a bonus of 10,000. Later I started wagering and i almost completed 75% and i could have completed whole wagering in next 1 hour or so.

Then suddenly the wagering stopped even after I placed eligible bets. I contacted support and they said they will investigate and till then my account will be blocked.

It's been almost 1 month and i only recieved one mail 2 weeks ago stating they will get me updated as soon as investigation is done.

Common i only placed like some bets and even they reduced my maximum bet size while I wagered.

No casino takes 1 month for this.

I just want everyone to know that this happens to everyone if there is a software problem/ glitch.

Already casino guru solved my previous problems so i think they might solve it quickly.

Hello kiran1463,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Do I understand correctly that you currently don't have access to your account? Also, is 30,000 INR (dispute value) being held in your account?

Did you see any error message when you tried to place those bets?

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Yes they blocked my account saying they will give it back after bonus investigation, it's been one month.my balance will be 30,000+ and all the bets were placed and even settled too.

Thank you very much for your reply, kiran1463. Before we move forward with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

I did send it . Only recieved one mail from them

Thank you very much kiran1463 for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello kiran1463,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite LynxBet Casino to join the conversation and participate in the resolution of this complaint.

Dear LynxBet Casino,

Can you please provide some insight into the issues the player is experiencing?

Kind regards,

Adam

We would like to ask LynxBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi there,

My name is David. I look after affiliates at LynxBet. This complaint was brought to my attention now and I have sent it to management and our country manager for India. I will be in touch as soon as they reply to me.

Apologies for the experience you have had @kieran1463. I assure you we will take care of this matter for you.

Kind regards,

David

Hi kieran1463,

I received feedback that this was a technical issue between Aspire and the Sportsbetting platform. They are investigating. It appears to be an isolated case as no other players were affected.

Your account is open and you may continue on your LynxBet journey. I hope you keep winning!

Regards,

David

Dear casino guru,

I knew that this case will be solved on your site and yes my account is opened after 30+ days and lynxbet actually gifted my whole balance of 32,000 without completed the wager(30% left)

as a gift i guess.

If they process my withdrawl soon (today)

It will be great as I waited for 30+ days without taking 2 business days.

Thank you

I will update you as soon as I get my withdrawl.

Thank you for your assistance and understanding, David and LynxBet Casino.

Dear kiran1463,

I'm glad to hear that your issue has been resolved and that you have received your payment. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam