LVbet Casino - Player’s struggling to complete the account verification.

this document with it I pay my taxes electricity and gas and rent everything is on it

I am writing to you for the 50th time

the same you are blind to the document write my name and address

I think you're pretending to be stupid and reject my document 10 times already

you are very irresponsible

don't you understand that I don't have such letters and documents how many times I have to say this thing

I work for a company and they stop all these deductions from my salary slip

in this way I pay health insurance for electricity and gas and rent for the house where I live

don't you understand that I have no other document

I think you will understand me well, if I had other documents I would have sent them without a problem, but unfortunately I do not have

my address and name and even my bank account are clearly and precisely written on the document

please understand me i have no other document

Dear Peycho,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that providing utility bills seems to be the only obstacle standing between you and your winnings? Were those documents requested to verify your address?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Peycho,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.