HomeComplaintsLVbet Casino - Player’s account has been closed.

LVbet Casino - Player’s account has been closed.

Amount: €1,495

LVbet Casino
Submitted: 16 Dec 2024
Case opened Current status

Waiting for player to reply

4d 11h 38m 35s

Case summary

The player from Finland is facing issues with a locked account after depositing 200 euros at LVbet Casino. Although he has met the wagering requirements and submitted all necessary documents, he cannot see his funds or access his account.

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Public
Translation

Hello,


I deposited 200 euros to LVbet Casino on 11.11.2024. I have completed the wagering requirements for the bonus and have sent all the requested documents. I tried to log into my account, but the funds are not visible. My account is locked, and I don't understand why. Could you help me with this issue?


Regards,

Ipezu

Automatic translation:
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Public

Dear Ipezu,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LVbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
  • Have you contacted casino support and asked for an explanation? With what result?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
  • Did you achieve your current balance with the help of a bonus? 
  • Could you please list which document you submitted to the casino? Were any of them approved?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Ipezu has 4d 11h 38m 35s to reply

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