The player from Austria had been consistently losing at an online casino over a year, totaling a loss of €9000. He was dissatisfied with his persistent losses and the fees charged on every deposit. He also mentioned that he hadn't experienced similar issues with other casinos. However, we explained that luck played a significant role in casino games and suggested he read our article about Payout ratio (RTP). We also clarified that fees depended on the payment method and location. We advised him to consider playing at a different casino if he wasn't satisfied. As we hadn't received any substantial evidence of unfair practices, we couldn't take further action and had to close the complaint.
Luxury Casino - Player complains about consistent losses.
Amount: €9,000
Luxury Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
Translation
I have been playing at the luxury online casino for a year and have deposited up to €9000. I have only lost from this casino. Last month, I deposited €4500 but received no value, no winnings. I have only lost. This has nothing to do with luck - a year without any luck, I don't understand.
Automatic translation:
Public
Public
9 months ago
Dear wali7,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
Sensitive attachment
Sensitive attachment
9 months ago
Translation
Thank you for writing back, I know that it has something to do with luck, but I don't understand that. For a year, deposits were made every single day and not once did the performance reach €1000, think after one day, a week, but not for years . Deposit/withdrawal from both sides I paid fees, everything was on me, from the casino I only got status points and that's not easy either. Thank you, there are a few photos that might be interesting.
have a nice day.
Automatic translation:
Sensitive attachment
Sensitive attachment
9 months ago
Translation
Every deposit with a bank card 💳 no matter 10/100€ almost 2€ fees are calculated.
Automatic translation:
Public
Public
9 months ago
Translation
I also play at other casinos even though I didn't deposit much but the winnings were high.
Automatic translation:
Public
Public
9 months ago
Dear wali7,
Feed depends on the payment method used, your country of residence or the casino's country of residence. All I can recommend you is that if you are not satisfied in this casino, play in a different one.
Unfortunately as long as there is no relevant evidence that something unfair would be ongoing in the casino, there is nothing we can do.
If you would have that kind of proof, please forward it to nikolas.b@casino.guru but until then, we will be forced to close the complaint.
