HomeComplaintsLunuBet Casino - Player's account has been closed after winning.

LunuBet Casino - Player's account has been closed after winning.

Amount: €3,000

LunuBet Casino
Safety Index:Above average
Submitted: 27 Dec 2024
Case opened Current status

Waiting for Casino Guru to reply

6d 5h 7m 10s

Case summary

18 hours ago

The player from Italy faces a problem with withdrawing winnings after successfully winning 3,000 euros. Despite following the casino's withdrawal process, her account is unexpectedly closed and she cannot access her funds, receiving conflicting information from operators.

Public
Public
yesterday
Translation

Hello,

I am not an inexperienced player, and nothing like this has ever happened to me before.

After winning 3,000 euros, I followed the usual withdrawal requests of 500 euros each (due to casino limits) and patiently waited to receive my winnings.

After weeks, when I logged into my account, I was informed that it was closed and there is no money!!!!

Every operator says something different…

It is not possible to be robbed like this!!!!

Automatic translation:
Public
Public
yesterday

Dear gretamor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
  • Did you pass the verification before you lost access to the account?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina


Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Waiting for approval
Waiting for approval
18 hours ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news