The player from Germany had experienced delayed withdrawal from Lunubet. Despite his attempts to verify the account, he was told it wasn't necessary, and he hadn't received a response for 7 days. The player had informed that his withdrawal was cancelled without any reason given. We had advised the player to contact the casino's customer support for clarification. Due to the player's lack of response to our subsequent messages, we were unable to investigate the matter further. Thus, the complaint was rejected.
LunuBet Casino - Player is struggling with a delayed first withdrawal.
Amount: €600
LunuBet Casino
Safety Index:Above averageSafety Index
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7.5
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
8 months ago
Translation
Hello,
I have initiated withdrawals at Lunubet and am waiting for a payout. For several days now, I haven't received any response.
Even when I wanted to verify my account, I was told it's not necessary. This has been happening for 7 days now. This is my first time making a withdrawal. I have never received or applied for a withdrawal before.
Best regards,
Automatic translation:
Public
Public
8 months ago
Dear Okidoki889,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your your game history has been successfully checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
8 months ago
Translation
Today I saw that my withdrawal was canceled without giving a reason.
LG
Automatic translation:
Public
Public
8 months ago
Thank you for the update. Have you contacted the casino customer support regarding the cancelation of your withdrawal request?
