LuckyPays Casino - Player’s withdrawal has been delayed.

I have 7 pending withdrawals with this site,said they will take 24 hours to process but 3 withdrawals I have made on Friday are still in the processing stage,I have sent emails and haven't heard anything back and now when I access livechat I get to number one in the queue and then kicked off it

Dear Aj1305,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok I'll be in touch later on