HomeComplaintsLuckyPays Casino - Player’s withdrawal has been delayed.

LuckyPays Casino - Player’s withdrawal has been delayed.

Amount: £7,500

LuckyPays Casino
Safety Index:Very low
Submitted: 22 Sep 2024 | Case closed : 18 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from the United Kingdom had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had extended the response time to allow the player to provide updates, but due to a lack of communication from the player, the complaint had been unable to be investigated further. As a result, the complaint was rejected.

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2 months ago

I have 7 pending withdrawals with this site,said they will take 24 hours to process but 3 withdrawals I have made on Friday are still in the processing stage,I have sent emails and haven't heard anything back and now when I access livechat I get to number one in the queue and then kicked off it

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2 months ago

Dear Aj1305,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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2 months ago

Ok I'll be in touch later on

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1 month ago

Dear Aj1305,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

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1 month ago

Dear Aj1305,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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