The player from the United Kingdom had been unable to withdraw funds since August 2nd, as withdrawals kept getting canceled due to a system error. He expressed disappointment, stating that he enjoyed the casino and would have played more if withdrawals had been reliable. After addressing the issue and confirming the player's KYC verification and bonus conditions, the complaint was resolved when the player successfully received the payout. The case was marked as resolved by the Complaints Team.
LuckyMax Casino - Player's withdrawals consistently delayed due to system error.
Amount: £1,000
LuckyMax Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.2
LuckyMax Casino has a Safety Index of 0.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
I’ve been trying to withdraw since August 2nd, my withdrawals keep getting cancelled and I’ve been told there is an error with their system. I haven’t had an issue like this from other casinos, it’s a shame because I like the feel of this casino and would play here a lot if I had confidence in withdraws
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4 months ago
Dear Thebullet6,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
- Is any withdrawal currently pending in your account?
- Could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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4 months ago
No I haven’t had any successful withdrawals,l before. I am a new player.
I passed all KYC criteria requirements.
i had a bonus on my initial deposit, which all wagering requirements were completed.
as it sta
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4 months ago
Dear Thebullet6, thank you for the information. Do you need any further assistance, or can we consider the case resolved?
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4 months ago
Dear Thebullet6,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Dominika
Casino.Guru
