The player from the Netherlands had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. The player had been concerned about his payout being repeatedly cancelled, which led him to fear a scam. However, the issue was resolved when the casino finally processed his payout. The complaint was subsequently marked as 'resolved' by the Complaints Team.
LuckyMax Casino - Player’s winnings haven’t been received yet.
Amount: €2,000
LuckyMax Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.2
LuckyMax Casino has a Safety Index of 0.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Good morning,
My problem is that I have been trying to pay out since May 24th. Every time my payout is canceled without reason or canceled due to a technical fault. In addition, I also hear that I am not Mr. if I don't do that and fill it out correctly, I won't hear anything for 2 days and the payment will be canceled. Who can please help me with this problem? I'm having trouble sleeping because of it.
The difficult thing is that I see a lot of people with the same problems on Trust Pilot and forums at the moment.
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6 months ago
Dear Izjeffrey,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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6 months ago
Thanks for your message. What irritates me and makes it difficult is that my payout is canceled, so I have to resubmit every time. But I'm really afraid that I'm going to be scammed. I'm really disappointed about this.
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6 months ago
Dear Izjeffrey,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
