LuckyMax Casino - Player believes that their withdrawal has been delayed.

Best,

First of all, I would like to thank this forum for asking my question.

Hopefully my cash-out will be processed ASAP.

So I don't have to send messages here every day.

I have been waiting for my payment since 7:30 am today; Luckymax

On the information page they are told - immediately - payment.

Unfortunately I don't see any of this - I was told within 24.

Unfortunately, my payment has not yet been approved or processed.

I have already submitted the necessary information and evidence that has been accepted.

Here is also my request whether the representative of luckymax can look at this and process it.

I'd like to hear more.

Thanks for your help

BEST REGARDS

Dear IO92020,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear thanks for your response,

Information is available everywhere within 24 or 2-3 working days.

I wonder why I should wait 14 days.

Dear IO92020,

Have you received your withdrawal from the casino yet?

Hi unfortunately this is a scammer company. I am taking legal action

Thank you IO92020 for all the information provided. I will now forward your complaint to my colleague Dominika (dominika.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello IO92020,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite LuckyMax Casino to join the conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

Dear IO92020 ,

Thank you for your feedback.

It's important to us that your transactions are processed smoothly. Could you please provide more details about the errors or issues you're encountering?

We'll do our best to resolve them and ensure your withdrawal is processed promptly. Your satisfaction is our priority, and we're here to assist you every step of the way.

We wish you all the very best.

Kind Regards

Lucky Max Casino

Dear

I don't know what your job is within Lucky Max Casino, but you are a wet pot of scammers and there are a lot of experiences expressed on the internet.

I have sent v*p@cas***.** email to your managers 3 weeks ago multiple requests. Until now there has been no answer or solution.

I will go to court until then

Lucky Max Casino reviews | Bekijk consumentenreviews over luckymaxcasino.nl (trustpilot.com)

Lucky Max reviews | Bekijk consumentenreviews over www.luckymax.com (trustpilot.com)

I wanted to say another thing

You offer online casino in my country without a permit and license, which is prohibited (I found out later after I experienced other things and went to find out if you had a permit)

Where there is no supervision for fair gambling-chance-attempt-try.

So you get no supervision how you offer games.

As I said I am going to court for legal action.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Dominika

I think we will not hear anything more about this company.

You can look at trustpilot you will see similar and even worse stories that match mine.,

Casino has also unsubscribed from you I think for reviews I suspect we will not receive a response.

MVG

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Dominika