LuckyKoala Casino - Player's bank transfer option has been blocked.

Actually I been give another try to this casino, because the rate of winning seems higher then other casino, and now I been try another withdrawal, last time they fail my withdrawal on Interac, so I try on bank transfer method instead and finally work! But now when I do second withdrawal again, they block me on using bank transfer, only allow me using Interac now , I hope they will fix this problem

Dear Easy2,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will definitely need more information. Could you please elaborate?

• Could you please clarify if changing payment methods is the main issue here?
• Do you currently have any pending withdrawals?

I will be waiting for your reply patiently.

Best regards,

Kristina

I been talk to their live agent 2 times, in the beginning they can’t find out the reason either, but after they help me to send a help request to their financial department, the problem been fix now, my withdrawal finally can pending though bank transfer method! Sorry, I should be patient before I place complaint, 🙏

Thank you for your reply, Easy2. I am happy to hear that there has been some progress. I will keep this complaint open until you confirm you have received your winnings. Please keep me informed about any further developments.

This morning they just fail my withdrawal, said my information is incorrect, but I been used the exact same withdrawal method like last time, all the information details been saved in the system since my first withdrawal from last month, I just been talked to their live agent, they just ask me to resubmit the withdrawal again , I don’t feel comfortable about this !

Actually this morning they fail my withdrawal the 2nd time! Which I been used the exact same withdraw method like before, bank transfer , which I been already given all correct bank details long time ago and I never been edit or changed any information since my first success withdrawal! Now they keep saying my information is incorrect! If it’s incorrect how come my first withdrawal from last month success? I think they just playing game on me now

They been send me another email which ask me to change the account number to other format, which I just follow and submit withdraw again , see if this will work out this time! Part of the transit number move to account number , that 1074 supposed should enter at transit number section

I been following all their instructions and been provided all requirements they ask, they been fail my withdrawal 2 times on the payment method that been successful before, last Sunday they been send me another email about they require 8% fees on my withdrawal which I been agree already, now it’s been 4 days since my 3rd attempt of withdrawal, still haven’t approve yet! Live agent just keep asking me to wait! I hope it will approve any soon

Could you please clarify when exactly you received the last successful withdrawal?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

My last successful withdrawal was on July 4, after that my withdrawal was never success, on July 14 they block my bank transfer method, but afterward they fix this problem, on July 15 I try to use the same method to withdraw but they fail me 2 times because they said detail was wrong , but it was success before on July 4 with exact same information! Last Sunday I been received their email about my withdrawal can successfully withdraw with 8% fees and I already approved for them to do it, but since I still haven’t received anything, been talked to live agent they keep asking me to wait and be patient!

This morning finally the withdrawal been approved, once it arrive my bank account I will update you! Thanks for everything 🙏

I am happy to hear that! I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Last successful withdrawal, the fund appeared into my bank account within couples of hours after they approved ,but this time still haven’t arrive after 24 hrs, hopefully will arrive today , once it arrives I will update 🙏

It’s been 5 business days since my withdrawal been approved, but I still haven’t get the fund yet, some say bank transfer takes up to 7 days, if I still not get it by next 2 days, please help me!

it’s been over 2weeks since my first attempt of withdrawal, I think it’s not right 😫

I been check from my bank, there’s no pending deposit fund at all! It’s been one week since my withdraw been approved, I been talked to their live agent, but each time they just tell me it’s other department to handle this situation they can’t do anything but ask me to be patient each time! From my first attempt of withdrawal July 15, it’s been half a month already, first they block me from the payment method, after they solve this problem after one day, and then they fail my withdrawal 2 times in 4 days, which the reason was not make any sense, if the information I provided was wrong how come they can process before? (I got withdrawal success before!) the only email I received since July 15 was ask me for approval for 8% withdrawal fees which I already approved since! I been send email to their support department n payment department but since I got absolutely 0 reply! I think this is unacceptable! They try to play game on me! Also after I still have another balance amount of $9000 need to withdraw, please help me in this!

This is the screenshots of the approved withdrawal on July 24

also I been place another withdrawal since July 24 but never got approved, still pending

Finally the fund been received! Thanks for everything n help

Dear Easy2,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru