HomeComplaintsLuckygames.io Casino - Player’s balance has disappeared.

Luckygames.io Casino - Player’s balance has disappeared.

Amount: €500

Luckygames.io Casino
Safety Index:High
Submitted: 04 May 2020 | Case closed : 20 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Spain is complaining that his balance disappeared after he turned off the computer. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

I was playing dice until I turned off the pc with a positive balance and when I got up the next day and turned it on I find the balance at zero. They say I lost everything in a single run that was also done with my computer turned off. Is a gotcha.

Automatic translation:
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4 years ago

Dear Vicente,


Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do you have any screenshots showing the amount you had in your balance, before you turned off your computer? Would you be so kind and forward me your game history to my email address kristina.s@casino.guru? 


I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.


Best regards,

Kristina


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4 years ago

Dear Vicente,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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