The player from Spain is complaining that his balance disappeared after he turned off the computer. We rejected the complaint because the player didn't respond to our messages and questions.
I was playing dice until I turned off the pc with a positive balance and when I got up the next day and turned it on I find the balance at zero. They say I lost everything in a single run that was also done with my computer turned off. Is a gotcha.
Dear Vicente,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do you have any screenshots showing the amount you had in your balance, before you turned off your computer? Would you be so kind and forward me your game history to my email address kristina.s@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina