HomeComplaintsLuckyFish Casino - Player’s experiencing technical difficulties.

LuckyFish Casino - Player’s experiencing technical difficulties.

Amount: $4,000

LuckyFish Casino
Safety Index:Low
Submitted: 05 Mar 2021 | Case closed : 21 Mar 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Ukraine is experiencing problems with some games. We rejected the complaint because the player didn't respond to our messages and questions.

Private
Private
3 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
3 years ago

Dear Евгений,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I apologize, but I am not sure I understand what’s going on correctly. Could you please clarify which game did you play? Do you have any better evidence showing the issue with the game, for example, a video recording? Maybe a better description could be helpful as well.

Have you tried contacting the casino regarding this problem? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Public
Public
3 years ago

Dear Евгений,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

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