The player from Ukraine is experiencing problems with some games. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Евгений,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I apologize, but I am not sure I understand what’s going on correctly. Could you please clarify which game did you play? Do you have any better evidence showing the issue with the game, for example, a video recording? Maybe a better description could be helpful as well.
Have you tried contacting the casino regarding this problem? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina