The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved successfully after the player communicated with the casino regarding the delay in processing. The player confirmed satisfaction with the outcome and requested that the complaint be deleted.
LuckyDreams Casino - Withdrawal of player's winnings has been delayed.
Amount: 3,000 INR
LuckyDreams Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.7
LuckyDreams Casino has a Safety Index of 5.7, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Surely this is a cheater platform.Please don't play in this platform.At first they told me to wait for 2 days now it is longer and longer.Always I'm hearing that you have to wait.At first they told they have withdrawal policy for 2 days but now where is the policy.Im regret about why I played in this platform.I know casino guru helps because you help me in earlier so thanks. I understand that luckydreams is a fraud platform.Now I don't want the withdrawal.My request is please looking this matter and do investigation if down there review because luckydreams is a fraud platform so that others player know this.
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4 months ago
Dear aparnakar,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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4 months ago
But they didn't give me exact time frame this is not harrasment? At first they told me 2 days now it is longer and longer.What about there promise?
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4 months ago
Dear aparnakar,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
