The player's account is blocked for unknown reason. The complaint was closed as the player stopped responding.
LuckyDreams Casino - The player's account is blocked.
Amount: €4,200
LuckyDreams Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I can no longer log in because it says when I log in that my account has been deactivated. That can not be true . Nothing happened yesterday, everything was normal and today I can no longer log in. Although there are a total of 4200 euros on it. This really makes me very angry. I had already made a payment once and it worked. Account is fully verified.
Automatic translation:
Public
Public
1 year ago
Hello Kontodeaktiviert_12,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LuckyDreams Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account verified? Did you play with any bonus in last week? Was your balance generated with real or bonus money?
Looking forward to your answer.
Regards,
Nick
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