LuckyDreams Casino - The player complains that he did not win anything.

This casino took everything from me. I’ve only had net losses and the amount is over R70000 which is more or less 3 months salary for me. Even when I threatened I would harm myself due to my enormous amounts of losses, my casino account remained open and they allowed me to gamble out my most recent salary without so much as a word, even giving me bonuses to entice me to gamble further. I have lost everything and they won’t refund my money even though they are at fault for letting me gamble after I showed clear signs of gambling addiction and instability, when I brought it up again on chat a few weeks later they still tried to over me free spins for my losses. This place has no regulatory authority and will take everything from you.

please see chat below:

Brandon, I may offer you a complimentary 20 free spins bonus, to cheer you up a bit.

Brandon 12:51

How is that going to cheer me up when I lost more than R12000 yesterday which is more than 70% of my salary I haven’t even paid my rent or bills or bought food for my family I’ve lost everything here, all I have here is net losses of over R70000 I’ve won nothing, this place has taken everything from me and it won’t give me anything in return, what kind of place is this

I’ve lost my salary more than once here already since joining and my loans I had to take out to survive are not being paid because I keep losing everything here and now I can’t even get anything back how does that work how am I supposed to survive?

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Oliver 12:55

I'm really sorry to hear that, Brandon, but we are not responsible for your losses as for your winnings. Gambling is always about the chance and luck. What I can offer you now is 20 free spins, do you want me to add them?

Oliver 13:17

Brandon, I'm really sorry to hear that. I may offer you a bonus for you to try your luck one more time. But I hope you understand that gambling is not the way to earn money. Please don't take it to close, if it makes you suffer, maybe it is better to offer you a deposit limit?

Brandon 13:18

What bonus do you want to offer me because my R70000 or more losses here is more worth than 20 free spins? What bonus will make me be lucky

Oliver 13:26

I'm talking about the bonus I offered you before

Hello Bdj500,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LuckyDreams Casino. Please allow me to ask you a few more question before we would move forward.

Did you ever mention to the casino that you have gambling issues? Did you ever try to request for a self exclusion in this casino?

Please forward any additional chats you have as based on the one you've sent, I do not see a reason why would the casino close your account if you did not specifically requested for it. Please send it to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Hi there,

I will forward everything I have to the email address nikolas.b@casino.guru.

I am distraught and in rage as they are refusing for me to speak to any manager and keep resolving my support tickets. They keep trying to tell me management is looking into it to cover up their tracks but nothing is being done and I feel they are not operating within the laws of responsible gambling from their operator license. I want my money back as they allowed me to gamble for 3 weeks and closed my account one day after I lost my entire salary. Now they are avoiding me and even when I CC in the licensor into the emails nobody replies to me. Everyone is getting a slice of the pie at this casino in order to avade the law that governs online gambling

Hello Bdj500,

Unfortunately you did not mention any gambling issues in the entire conversation in the casino. If you did not request for self exclusion before your deposits, the casino is not responsible for any of your loss, you did lose fairly.

We will be forced to reject the complaint as your refund request is unjustified as there is not a single reason why would the casino do it.

Please be sure to self exclude yourself from any other casino where you will be playing if you will feel the urge to deposit all of your money.

Best regards,

Nick