The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
LuckyDreams Casino - Player’s withdrawal hasn’t been processed.
Amount: €720
LuckyDreams Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
3 years ago
Translation
Hello, I played in said casino last week and paid out a profit of € 720 with the 2nd deposit bonus.
As with other casinos in the group, the verification went very quickly, so I also thought that, like the others, the payout would work within 24 hours.
Now I have been put off by the chat for 1 week, until I was told on Sunday that I should cancel it and then ask again, then it would be switched directly to done and it would be there because it is crypto.
I requested it again directly and then I was told the payout had waved through and it would only take a few minutes to 1 hour to complete.
Canceling the payout is no longer possible, at least now, so something seems to be in the balance.
I wrote the support again
So yesterday and today and I am now constantly being told that the team of specialists will check it.
Please help me dear Casinoguru team
Automatic translation:
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3 years ago
Dear Nico,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before?
What is the status of your withdrawal, please – is it pending or processed?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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Public
3 years ago
Translation
Hello, I have already attached or uploaded all relevant communications to the post (screenshots).
No, I have made a new account deposit of € 20 via Mifinity and wanted to claim the deposit bonus, then the chat told me I could not request a bonus via Mifinity. Therefore then 50 € deposited via ripple, get the bonus, implemented and tried to pay out.
The account has already been verified and the payout status is "pending" but it is no longer possible to cancel.
will put off every day in the chat that the team of specialists is working on the solution
Automatic translation:
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3 years ago
It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals.
In this case, I would recommend waiting for at least one more week. I will keep this complaint open. Please let us know if there is anything new in the meantime.
