The player from Bavaria has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
LuckyDreams Casino - Player’s withdrawal has been delayed.
Amount: €400
LuckyDreams Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Luckydreams Casino and all Other DAMA NV Casinos are Big Scammers!
they don't pay out! You always have the same excuse. Account verification is impossible! They always want payment detail for online banking. I send screenshot and bank statement for payment, they don't accept it and always refuse the withdrawals.
I had the same situation with Lazvegas Casino. You don't verify game account! Withdrawal always declined!
PLEASE BE CAREFUL! Dama NV Casinos are scammers!
Automatic translation:
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1 year ago
Dear Suluboya,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Certainly not!
You don't pay out.
Verification is still impossible!
These casinos are scammers.
PLEASE don't deposit a cent!
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1 year ago
Thank you for your reply, Suluboya. Have you made any successful withdrawals before? Do I understand correctly that all your attempts to verify your account have been unsuccessful?
Have you accumulated your winnings with or without an active bonus?
