The player from Germany is complaining about unclear bonus terms. We rejected the complaint because the player didn't respond to our messages and questions.
LuckyDino Casino - Player’s questioning wagering requirements.
Amount: €1,900
LuckyDino Casino
Safety Index:Above averageSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello ,
and it's about the wager.
I bought free spins with my real money and still the wager has been multiplied 50 times, which means that it has increased to € 200,000 instead of the usual € 2,500!
I think it's cheeky that there is nowhere that the bonus and real money are together.
i won all winnings in advance with the real money and not with the bonus balance and still i cannot make a payout.
find the site a cheek
Automatic translation:
Public
Public
3 years ago
Dear Mohamed,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you tried to communicate with casino which exact rule has been breached and why your withdrawal was rejected? Additionally, please specify which exact bonus you have redeemed and played? I would like to check terms and conditions. Ideally, could you please forward your game and bonus histories to petronela.k@casino.guru?
I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.
Best regards,
Petronela
