The player's account got blocked as her husband owned an account too. The complaint was rejected as the player stopped responding.
LuckyBull Casino - The player's account got blocked.
Amount: €1,500
LuckyBull Casino
Safety Index:Below averageSafety Index
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5.0
LuckyBull Casino has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
My husband previously had an account on Lucky bull that I was also interested in.
I also created an account and won a jackpot of 2500 €, from which I wanted to withdraw 1100 euros, because the counter had reached its 100%.
They ban us, our money and block our accounts, causing us both to lose a sum.
We supposedly have a double account and according to them that is not allowed. This is outrageous! They don't want any further contact and they don't want to look for a solution together
Automatic translation:
Public
Public
2 years ago
Hello daviniaduchateau,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LuckyBull Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise how long have you been registered in the casino? How long does your husband own an account? Did you or your husband ever use any bonuses in the casino?
Looking forward to your answer.
Regards,
Nick
