The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be lost. Player’s complaint has been resolved successfully.
LuckyBull Casino - Player’s withdrawal has been delayed.
Amount: €350
LuckyBull Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.0
LuckyBull Casino has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
I had the money paid out and everything was confirmed. Now the problem is, the casino claims they transferred the money properly, there are no problems on their part, but the money did not reach my account. I sent all my bank statements by July 6th, 21st and the answer was the same that it was not up to you, you got everything right. If you did everything right where is my money then?
Automatic translation:
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3 years ago
Dear vantheman8966,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you? Have you received the transaction tracking number from the casino? Could you please advise how many days ago you have requested the withdrawal?
Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Hi Petronela,
have now received an answer from the casino. You have now contacted the bank and they have said that they need my ID to process the transfer. I submitted the documents immediately afterwards and am now waiting for the money to come in the coming days and will also communicate it when this happens.
Automatic translation:
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3 years ago
Thank you very much, vantheman8966, for your reply. I will be waiting for your confirmation regarding successful withdrawal patiently.
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3 years ago
Translation
Hi Petronela,
got the money today. Fortunately, everything went well. Thanks for the help.
Automatic translation:
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3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, vantheman8966, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
